Tahoe North Rentals – Guest FAQ

For direct bookings on TahoeNorthRentals.com:

• 30+ days before arrival
•  → Eligible for full refund of reservation costs (excluding Travel Protection Plan cost, if purchased).
• 14–30 days before arrival
•  → 50% refund of all reservation costs (excluding Travel Protection Plan cost).
• 14 days or less before arrival
•  → Nonrefundable. No refunds are available for cancellations made within 14 days of arrival.

The cancellation policy disclosed at the time of booking is firm and non-negotiable.

No. We do not offer refunds outside the stated policy for events such as:

• Smoke or unhealthy air quality
• Snowstorms, fires, floods, windstorms, or other weather events
• COVID-19 or other pandemic mandates
• Road closures or travel interruptions
• Event cancellations (weddings, concerts, etc.)
• Attraction closures (e.g., parks, beaches, restaurants)
• Transportation delays or cancellations
• Changes in personal health, finances, or travel plans
• Reduced group size or a sole traveler situation

Insurance is optional but strongly recommended. The CSA/Generali Travel Protection Plan may help protect your prepaid, non-refundable costs in cases such as illness, injury, certain travel delays, or other covered events. For full details, contact CSA directly at (866) 999-4018.

For rental-related emergencies, call our office:

(530) 546-4210 or (800) 585-3312

Follow the phone prompts and leave a message if directed, our on-call staff will respond promptly. If the issue cannot be resolved by phone, a repair ticket will be opened.

For medical, fire, or other life-threatening situations, please contact 9-1-1 immediately.

Yes. After-hours lockouts caused by lost or misplaced keys (where applicable) may incur a service fee.

All short-term vacation rentals are subject to Transient Occupancy Tax (TOT) in Placer County and El Dorado County (according to where the property is located).

Properties in Placer County may also be subject to a Tourism Business Improvement Tax. There is no additional sales tax or resort fee at this time. If a listing references a “Resort Fee,” it may represent one of these required taxes due to limitations on certain booking platforms.

Each county has its own Short-Term Rental Ordinance, which covers:

• Occupancy limits
• Quiet hours
• Parking rules

Other neighborhood standards

Guests are required to comply with the applicable ordinance for their rental property. Links and details are provided in your Rental Agreement.

You must not exceed the maximum occupancy stated on the listing and in your Rental Agreement. Exceeding occupancy during nighttime hours can result in immediate eviction and monetary penalties from the County.

Occupancy definitions:

Placer County

• Occupancy = 2 people per bedroom + 2 additional people
• “Adult” = anyone 12 years or older

El Dorado County

• Occupancy = 2 people per bedroom
• “Adult” = anyone 6 years or older
• Children 5 years and younger do not count against occupancy

Owners may impose stricter limits than the county allows, regardless of guest ages.

No.

• No large gatherings or parties
• No business, private events, or functions are permitted at any time during your stay.

Most homes include:

• Basic kitchen utensils and small appliances (varies by property; ask if you need something specific)
• Bedding, blankets, pillows, linens
• Starter supply of toilet paper, paper towels, trash bags
• Dish soap, sponge, and dishwasher detergent (if applicable)
• Laundry detergent (if a washer is available)
• Hair dryer
• Basic cleaning tools (mop, broom, vacuum, etc.)
• Shampoo, conditioner, and body wash (Ginger Lily Botanical Farms – organic, vegan, cruelty-free)
• Hand soap
• Snow shovels and ice melt (as needed)
• Propane for gas grills (generally summer only)

Not necessarily provided:

• Personal hygiene items (toothpaste, toothbrush, lotion, face wash, cotton pads/swabs, etc.)
• Perishable condiments (mustard, mayo, ketchup, oils, spices, etc.)
• Firewood for wood-burning fireplaces (purchase locally; do not bring from outside the area)
• Coffee, sugar, tea, syrups, and other pantry items (may be present if left by prior guests or owners, but not guaranteed)
• Kitchen extras like coffee filters, foil, plastic wrap, baggies, Tupperware, etc.

• Most Tahoe homes do NOT have air conditioning. If a home has A/C, it will be clearly listed in the amenities. Properties generally include window screens and fans to help create a cross-breeze.
• Air purifiers are not supplied. If you need one for health or comfort, we recommend bringing your own.

Typically no. Most homes do not include:

• Beach chairs, umbrellas, beach towels, coolers, or sunscreen
• Sleds, snowshoes, gloves/mittens, or other snow equipment

If you have specific needs, please ask, and we’ll do our best to confirm what’s available at your chosen property.

We inspect homes before arrival, but occasional issues can still arise (as in any home). If you cannot easily resolve the problem, contact our office. Repairs will start as soon as possible, and generally within two business days, unless you prefer we wait until after departure.

No refunds are issued for maintenance issues.

As a mountain region, Tahoe may experience unplanned or planned outages (e.g., fire prevention). If the power is off for more than 12 hours and you decide to leave early, you may submit a claim to your third-party Travel Protection Plan (if purchased). Tahoe North Rentals does not guarantee refunds for outages.

Some amenities are considered complimentary and not guaranteed, including:

• Cable/satellite TV
• Internet service
• Saunas
• Bikes
• Pool tables
• Hot tubs
• Grills
• Board games, puzzles, and similar items

If something is not working, please report it, and we will attempt repair as soon as reasonably possible. However, no financial reimbursement is offered for unavailable complimentary amenities.

Yes. A standard departure cleaning is required and included in your total booking cost. This fee is an estimate for normal use; excessive cleaning needs may result in additional charges.

Cleaning does not include:

• Removal of excessive trash that must be hauled off-site
• Extra hot tub draining/sanitizing
• Yard or deck cleanup beyond normal use

Cleaning fees are subject to Transient Occupancy Tax.

General closing instructions:

• Wash dishes or load and run the dishwasher
• Strip used beds
• Pile used towels in bathrooms or laundry area
• Remove all trash and leftover food from the home and place in the bear box or community dumpster
• Do not leave trash in the garage
• Turn off all lights
• Close and lock all windows and doors
• Close blinds/window coverings
• Secure the property per instructions in the MINI App or house manual

The home is inspected before arrival and after departure.

• If you notice existing damage or unsatisfactory cleaning, report it immediately on the first day (preferably with photos).
• If damage occurs during your stay, report it at once.
• Any new damages, missing inventory, or excessive cleaning needs discovered after check-out will be billed to the responsible guest.

Tahoe is bear country, and proper trash handling is critical. Please:

• Bag all trash and place it inside the bear box or community dumpster
• Tie bags securely
• Do not leave loose trash in bins
• Flatten cardboard and crush recyclables
• Do not overfill bins beyond the rim
• Store overflow recycling/cardboard in the garage (if available) until pickup
• Never leave trash or food outside

If your trash doesn’t fit in the bear box at check-out, please pack it out or take it to the Eastern Regional Landfill (900 Cabin Creek Road, off Hwy 89 between Truckee and Olympic Valley).

Yes. For excessive trash or bins that require extra cleanup:

• $80 per 40-gallon bag of excess trash
• $100 for loose trash in the bin that must be bagged and hauled

Lake Tahoe is a mountain and forest environment. Guests should be prepared for:

• Wildlife and insects (bears, coyotes, mountain lions, raccoons, wasps, rodents, etc.)
• Variable weather (snow, ice, large temperature swings, roof snow slides)
• Smoke or wildfires, especially in fire season
• Road and construction delays
• High-altitude conditions

Take all reasonable precautions to protect yourself, your group, and your belongings. Owners and Agents are not responsible for injuries or damages caused by wildlife, insects, or environmental conditions.

Special Note: Rodents and Mice (Summer 2025)

There has been an increase in rodent activity (including mice) in the region. Although our properties receive recurring pest control service, occasional pests may still appear. Please report any sightings immediately so we can respond. We are unable to provide refunds for pest-related occurrences common in our rural environment.

Some homes may have exterior-only security cameras. This will be disclosed in the listing and Rental Agreement. There are no cameras in interior living spaces.

Some homes may use electric deterrents around the property to help reduce bear activity. If present, instructions will be included with your check-in details. Always follow safety guidelines.

No. Smoking of any kind is strictly prohibited inside the home and in all outdoor areas (driveways, decks, patios, yard, garage, etc.).

If you arrive and see cigarette butts, report this immediately. If smoking is discovered during or after your stay, a minimum fine of $1,000 will be charged.

Please do not move furniture. Indoor furniture must stay inside; outdoor furniture must stay outside. If we need to return moved pieces to their original positions, there is a minimum fee of $250.

No. Illegal activities of any kind are strictly forbidden, including:

• Underage drinking
• Vandalism
• Illegal downloads or network use
• Use/possession of banned substances

Discovery of illegal activity may result in immediate removal from the property with no refund.

The person who signs the Rental Agreement is responsible for all guests’ actions while on the property.

Homeowners are not liable for accidents, injuries, or illnesses on the premises, nor for loss of personal items. By staying, guests accept the risks associated with the use of the home and any on-site or off-site recreational activities.

Yes, with reasonable notice, the Owner or Agent may enter to:

• Verify compliance with the Rental Agreement
• Perform necessary maintenance
• Allow required county inspections

Any lost or unreturned keys or garage remotes will be replaced at the guest’s expense.

If you leave personal items behind, contact our office as soon as possible. We cannot guarantee retrieval, but if found, we can return items via mail for:

• $40 for small/regular packages
• $60 for large/oversized packages

Payment is required before shipping.